These e-bikes are perfect for covering a lot of ground, & covering it quickly. They work great as commuter bikes, for cycling vacations, or for simply making light work of those demanding miles in your everyday life & leisure.
- We do not charge additional tax for shipping out of state
We do not charge additional tax for shipping out of state
Exchange, Returns, and Refunds Policy
Please choose carefully before you buy.
For faulty products, Open Trails ebikes - Santa Clarita offer a 14 DAY REPLACEMENT WARRANTY, from the date you receive your product. They do not offer a satisfaction guarantee on any of their products, however due to their high level of customer service, they will always endeavour to keep customers happy and satisfied.
If your product is faulty, it will be replaced with an identical product. If they cannot replace the product, they will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.
Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.
When returning your product, please make sure you provide the following details:
- Your full name
- Your order number
- Reason why you are returning the product
- Your instructions informing us how you would like the issue resolved.
Please include the original order confirmation or invoice you received with your product. Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.