Join our annual tri club membership! Membership costs $100, and runs for 1 year from the day of purchase. Benefits include: -10% off most merchandise in stock in the store, including bikes, clothing, trainers, some electronics, shoes, nutrition, etc... -Access to special deals that cannot be published to the public (Team buying opportunities). -Access to member-only clinics, social gatherings, workouts, and training camps. Examples of camps include: -bike mechanic workshops over the winter -run gait analysis and group training -workout and training plan creation -Friday movie nights (bring your trainer and get ready for a long ride while watching movies with friends at the shop)! -Our social group of like-minded people who are all over the cities and are looking for people to workout with. This is actually the best part!
For more details, call the shop and talk with one of our employees. Or send us an email and we will love to get back to you soon.
Exchange, Returns, and Refunds Policy
Please choose carefully before you buy.
For faulty products, Playtri - Norwalk offer a 14 DAY REPLACEMENT WARRANTY, from the date you receive your product. They do not offer a satisfaction guarantee on any of their products, however due to their high level of customer service, they will always endeavour to keep customers happy and satisfied.
If your product is faulty, it will be replaced with an identical product. If they cannot replace the product, they will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.
Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.
When returning your product, please make sure you provide the following details:
- Your full name
- Your order number
- Reason why you are returning the product
- Your instructions informing us how you would like the issue resolved.
Please include the original order confirmation or invoice you received with your product. Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.