We stand behind everything we sell. If for any reason you are not satisfied with your online purchase, simply return the item within 30 days and we'll replace it or give you a refund. In store credit can be given up to 60 days after an online purchase with valid receipt. For a full refund, all items being returned must be in their original packaging. For all bike purchases we only offer a 9 day exchange only, no refunds.

*Electronics are excluded from returns, if an item is faulty it may be replaced based on the manufacturers warranty. Please read "Returns" below for more information.

SHIPPING (Continental U.S.)

Note: Orders usually ship within one business day of being placed.
Please note that some items may be subject to additional shipping and handling charges because of size or weight. Sorry, but we do not ship outside of the Continental U.S. at this time

IN-STORE PICKUP

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be back ordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.

RETURNS

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee of 25%. (Labor fees are not refundable, i.e., custom built wheels, boxed bikes, installation of parts.)

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.

Items must be new and in original packaging. Items that appear to be opened may be subject to a restocking fee of up to 25%. We cannot accept returns for helmets. If you are unhappy with your bontrager helmet and it has been less than 30 days we can offer in store credit. All bike exchanges for web orders must be exchanged within 9 days are subject to a service fee of $110 if the bike has been used and must be serviced before it can be resold.

PRICES AND INFORMATION

We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!