Currency

All transactions are processed in USD.

Shipping and Delivery Policy

We generally ship within 24 hours of order receipt. In most cases, we ship the same day.

Within the United States, we generally ship via USPS First Class Mail when possible. Priority Mail and UPS Ground for heavier shipments. To our West Coast customers, sometimes we use OnTrac if we think it will be faster. We also ship via UPS, and FedEx. Internationally, we ship USPS First Class Mail, USPS Priority Mail, USPS Express Mail and DHL Express Worldwide.

Our customers rate us extremely high on our fast shipping. We aim to please!

Outgoing shipping charges if any, are not refunded for refunds/returns/exchanges.

Bicycles are NON-REFUNDABLE and NON-RETURNABLE. If you have an issue with a bicycle purchased - you need to deal with the manufacturer for warranty issues. The manufacturer's of the bikes that we sell are U.S. based.

We generally do NOT require a signature for delivery, unless to a business address, or for International Shipments.

Pick Up In Store Policy

Please allow an additional two days if you want to arrange an in store pick up.

BICYCLES: Bicycles can be shipped to U.S. residences only. Bicycles cannot be picked up. Please read all bicycle specs before ordering, because bicycles are NON-REFUNDALBE and NON-RETURNABLE.

Customer Service Policy

The Triathlete Store is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days, however due to COVID-19 there may be significant delays to order processing/fulfillment times; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 5 business days to arrange an agreeable alternative item, a back order or a full refund.

Exchange, Returns, and Refunds Policy

We accept returns and exchanges 30 days from original receipt of your item (except for bicycles - read below). This means that you have 30 days from the date of your receipt to put the item back in the mail/UPS/FedEx etc. for returns or exchanges.

Bicycles sales will not be refunded or exchanged. Please read all bicycles specs before ordering. If you have questions about your bike purchase, please contact us BEFORE you purchase a bike. Any and all bicycle warranty issues but be directed to the manufacturer.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .