Currency

All transactions are processed in USD.

Shipping and Delivery Policy

Bikes will usually be shipped via BikeFlights. If you require shipping outside of the contiguous United States, special packaging, shipping, or insurance instructions, please contact us before the point of sale.

Pick Up In Store Policy

Most of our products are available to be picked up in-store, but inventory may not be 100% up to date! Give us a call before paying online to check that we have what you're looking for. We also offer sizing, test rides, etc. in store as well!

Customer Service Policy

Bikes and Life - Worcester is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days, however due to COVID-19 there may be significant delays to order processing/fulfillment times; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 5 business days to arrange an agreeable alternative item, a back order or a full refund.

Exchange, Returns, and Refunds Policy

No exchanges will be processed at this time. Refunds, partial or otherwise will be processed at our discretion and will require having the goods returned and inspected before refunding.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .