On The Route Bicycles - Lakeview Policies

Currency

All transactions are processed in USD.

Shipping and Delivery Policy

Our base domestic shipping price of $185 is subject to vary depending on customer location, cost of bike, style of bike, cost of insurance covering damages incurred during shipping, or any other variables that may arise. Retailer will contact customers directly if there are any additional shipping fees and reserves the right to hold the bike until those fees are paid.

Customer Service Policy

On The Route Bicycles - Lakeview is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days, however due to COVID-19 there may be significant delays to order processing/fulfillment times; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 5 business days to arrange an agreeable alternative item, a back order or a full refund.

Exchange, Returns, and Refunds Policy

All sales final on all purchases. No returns accepted.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .