Currency

All transactions are processed in USD.

Shipping and Delivery Policy

Most new bikes are protected by dealer contracts and sales territories and their bikes must be purchased at Archer’s Bikes shop. All products are sold under the policies of the respective Manufacturer or Retailer. All directions of the Manufacturer or Retailer must be followed when using any product purchased online. Specifically, bikes should be assembled by a qualified bike mechanic to ensure correct assembly. BikeExchange and its sellers will not be responsible for damage or injury caused by improper assembly of products purchased through BikeExchange or if directions and instructions for proper use are not followed. You may not qualify for any applicable Manufacturer or Retailer warranty if you do not follow their policies for assembly and use. Please consult the Manufacturer or Retailer’s policies prior to assembly and use of your product.

Pick Up In Store Policy

IN-STORE PICKUP
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

INFORMATION SECURITY
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

BACKORDERS
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

RETURNS
If there’s a problem with something you purchased from us, please give us a call, within 14 days of receipt of product, to see if it can be resolved. We do not offer a satisfaction guarantee on any products, however due to our high level of customer service, we will always endeavor to keep customers happy and satisfied. If your product is faulty, it will be replaced with an identical product. If we cannot replace the product, we will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product. All returns shipped to us must have a return authorization number to be considered for refund and must have the return authorization number clearly marked on the outside of the package or the item will be refused. You can either bring the item to our store or ship it back, but we do not pay for return shipping. Claims for damage during shipping must be made to the shipper. Ship authorized returns via Ground UPS or insured US Mail (we do not accept CODs). Used vehicles/bicycles and used merchandise are sold as-is and may not be returned. Damaged or items that cannot be resold as new or not in the original, unopened packaging, or otherwise altered are subject to a restocking or refurbishing fee. Labor or service charges are non-refundable. See additional details below.

PRICES AND INFORMATION

We make every effort to maintain current, accurate prices on-line. And, we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail. All currency is processed in US Dollars. All prices subject to change without notice. Call store to verify price and availability.

OUR STANDARD POLICIES AND SHIPPING GUIDELINES
Due to territory restrictions, customers must take possession of new bike purchases at the store. Take special care when buying a used bike. Make sure you understand what you are buying. Check condition, color, size and type. All bikes are partially disassembled before shipping. You may need a professional bike mechanic to re-assemble the bike. Buyer is responsible for all shipping costs, and packaging. Claims for damages due to shipping must be made to carrier. Used Bicycles are sold as-is, no returns. Please make certain this is the item you want before ordering. For bicycles, please allow at least 10 business days for processing and delivery. Some bikes must go by truck due to weight or other restrictions and may take longer. Orders usually ship three business day after being placed. Please note that some items may be subject to additional shipping and handling charges because of size or weight. Sorry, but we do not ship outside of the Contiguous U.S. Call for special shipping to Alaska and Hawaii.

DEFINITIONS OF TERMS USED

The term “Vehicle” shall refer to any Vehicle, bicycle, motorized Vehicle, moped, skateboard, motorized skateboard, trike, scooter, motorcycle, UTV, ATV, quad, or any other type vehicle, whether motorized or not. “Customer” shall refer to the purchaser, buyer, Vehicle operator, and any responsible party to ensure safety. Archer Motorsports, Inc. dba Archer’s Bikes is a company incorporated in the State of Arizona. Terms and conditions apply to everything referenced on your invoice or order.

LIMITATION ON AND DISCLAIMER OF WARRANTIES

Any warranties on the Vehicle, parts or accessories, whether express or implied and including any warranty of merchantability or fitness for a particular purpose, are limited to those offered by the manufacturer. Archer’s Bikes disclaims all warranties, whether express or implied, on the Vehicle, parts or accessories, including any warranty of merchantability or fitness for a particular purpose. The Customer may obtain warranty service from any provider associated with or authorized by the manufacturer. Archer’s Bikes employees or agent’s oral statements do not constitute warranties and shall not be relied upon by Customer and are not part of this contract for sale.

DISPUTES

In any event or dispute, Customer agrees the maximum amount for damages of any kind shall not exceed the cost of the merchandise or Vehicle. Customer’s sole remedy for damages or claims of any type will be repair or refund. Customer and Archer’s Bikes mutually agree that any dispute arising as a result of this sale will be arbitrated under the rules of the American Arbitration Association and that the decision made will be final. This document is the complete agreement. Any and all modifications must be made in writing on this document and signed or initialed by both parties. Disputes shall be subject to and governed by the laws of the State of Arizona, regardless of any conflict of law rules to the contrary, with venue and jurisdiction in Maricopa County Arizona even though one or more of the parties may be or may become a resident of a different state.

LIMITED WARRANTY

Except as set forth herein and where applicable, no warranty or affirmation of fact or description, express or implied, is made or authorized by Archer’s Bikes Archer’s Bikes Disclaims any express or implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property rights. Archer’s Bikes Also disclaims any liability for claims arising out of product misuse, improper product selection, improper installation, product modification, mis-repair or misapplication. Archer’s Bikes warrants any used/demo Vehicle, described on the sales receipt, for 30 days from the date of purchase for mechanical defects that existed prior to Customer possession. Used Vehicle warranty only covers the labor to repair defect, parts are extra. Customer must deliver bike to store for any warranty claims or repairs. In any case, Warranty does not cover damage to the frame, fork, rims, or flat tires. The warranty does not cover user negligence. Customer accepts any used/demo Vehicle purchase "As-Is" and agrees that he/she has fully inspected the vehicle to his/her full satisfaction prior to possession. Archer’s Bikes warrants any new Vehicle for one year from the date of purchase for mechanical defects that existed prior to Customer possession. Any mechanical defect found by Customer after taking possession—other than those caused by customer or by the negligence of the customer or as the consequence of others—during the warranty period, will be repaired at no labor cost to the Customer. Repair or replacement parts are not included or covered by the warranty, except for those replaced by the manufacturer under manufacturer's warranty. All warranties are made void in the event any repair performed by Archer’s Bikes has been tampered with, altered or repaired by any person not expressly authorized by Archer’s Bikes or repair that is made by any other party not specifically authorized by the manufacturer. Customer agrees and understands that any type of repairs are no guarantee for Vehicle operability or performance. Archer’s Bikes may repair or reject a warranty claim, replace defective parts (with new or used parts), or refund the cost of a previous repair or part, at its sole discretion, for claims covered by this warranty. Limited Warranty only applies to purchases over $500 for motorized and over $100 for non-motorized vehicles. Shipping or delivery/pickup charges, either direction, are not reimbursable, for any reason.

CUSTOMER POSSESSION

Once Customer takes possession of the Vehicle in any form or leaves the business property of Archer’s Bikes with the Vehicle, Customer accepts the Vehicle as complete and to his/her full satisfaction. Furthermore, Customer acknowledges that Archer’s Bikes cannot control the operating environment or operator of the Vehicle. The condition of the Vehicle and Equipment are accepted “As-Is.” Customer has the full responsibility to make note, described and made in writing herein, of any cosmetic features or mechanical flaws needing remedy or repair, prior to possession and accepts its physical condition upon possession. Customer takes full and total responsibility upon possession to carefully inspect the vehicle for mechanical safety and proper operation, including fluid levels and operating temperatures, prior to each and every use. Customer agrees to maintain the Vehicle in accordance with manufacturer’s recommendations and to take care to ensure proper operation, lubrication, and maintenance is satisfactory and Vehicle is subsequently safe to operate.

ACKNOWLEDGEMENT OF RISK AND LIMITATION OF LIABILITY

Customer understands that using a Vehicle, especially off-highway, has inherent risks of injury to the Customer or others. Risks of injury include, but are not limited to, minor bumps and bruises, major injuries or even death, and as such, Customer certifies that he/she/they are fully competent and skilled to operate the Vehicle under all conditions. The Customer hereby acknowledges that operating Vehicles on trails and roads with or without other like vehicles and riders is a dangerous activity, with a high risk of serious bodily injury or death to Customer/passengers/riders or others. Any liability for incidental, special, exemplary, punitive, direct or indirect damages, special or consequential damages including, but not limited to, damage or loss of other property or equipment, loss of profits or revenue, cost of capital, cost of purchased or replacement goods or any claims of customers of the Purchaser as a result of operation or use of the Vehicle or merchandise is expressly disclaimed to the extent permissible by law. In any event, any and all claims for damages shall be limited to the value of the purchase price that gives rise to any liability. The Customer and any other operators/passengers/riders or others hereby personally accept all risks and liabilities of any and all activity associated with the Vehicle or merchandise. It has been explained to the Customer and he/she/they understand that by signing this document he/she/they are giving up important legal rights. It is Customer’s further intention to give up those rights and in good faith to relieve, release and indemnify Archer’s Bikes, its employees, agents, shareholders, directors and officers, Vehicle manufacturer, of any duty legally owed to Customer in relation to the conduct of this activity or operation of the Vehicle. Customer agrees to follow all applicable laws governing the operation of the Vehicle, on-road or off-road, in a safe and responsible manner, to regularly check the Vehicle for proper mechanical operation and maintenance and to follow any of the manufacturer’s guidelines.

SHIPPING

For any merchandise or Vehicle shipped, all shipping is FOB to the shipper. If an item arrives damaged, due to shipping, customer must make claim to the shipper for relief. In any event, if Customer makes claim or dispute, Customer must deliver Vehicle, merchandise or Vehicle, at Customer’s expense, to Archer’s Bikes principle office location for relief. All used merchandise or Vehicles are sold As-Is, no returns are accepted. Shipping charges are non-refundable.

SPECIAL CONDITIONS FOR GAS OPERATED BIKES & E-BIKE KITS

In addition to the conditions contained herein, any Vehicle or kit, gas or electric, new or used, assembled from a kit or un-assembled, by Archer’s Bikes or by anyone else, that utilizes a gas-operated motor or electric motor, is hereby excluded from any and all warranties, expressed or implied, and are sold as-is. These Vehicles and kits are essentially toys and your hobby. Archer’s Bikes expressly excludes any and all claims for damages, actual or consequential, arising from the purchase or use of any and all kits or Vehicles assembled from a kit. By purchasing a kit or Vehicle operated by a kit, you agree to these Special Conditions. Customer accepts all responsibility for the legal operation of the vehicle and assures that they operate the vehicle in accordance with all applicable laws.

Customer Service Policy

Archer's Bikes is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days, however due to COVID-19 there may be significant delays to order processing/fulfillment times; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 5 business days to arrange an agreeable alternative item, a back order or a full refund.

Exchange, Returns, and Refunds Policy

Please choose carefully before you buy.

If there’s a problem with something you purchased from us, please give us a call, within 14 days of receipt of product, to see if it can be resolved. We do not offer a satisfaction guarantee on any products, however due to our high level of customer service, we will always endeavor to keep customers happy and satisfied. If your product is faulty, it will be replaced with an identical product. If we cannot replace the product, we will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.

Please note: Standard shipping fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no additional charge, within 5 working days from the date we receive the faulty product (based on availability).

When returning your product, please make sure you provide the following details:

· Your full name

· Your order number

· Reason why you are returning the product

· Return authorization number

· Your instructions informing us how you would like the issue resolved.

Please include the original order confirmation or invoice you received with your product. Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .