Fusion Pro Bike Shop Policies

Currency

All transactions are processed in USD.

Shipping and Delivery Policy

Shipping costs depend on size & weight of item, as well as destination.

Note: Orders usually ship one business day after being placed.

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside of the Continental U.S.

Pick Up In Store Policy

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. For in-store pick-up we require that you bring your Photo ID and credit card used to pick up the order. We will not be able to release your purchase to another person.

Customer Service Policy

We strive to provide the best customer service and will work with you to resolve any reasonable problems.

Exchange, Returns, and Refunds Policy

We will work with you to exchange an item you purchase from us as long as it is in new condition and within 30 days of purchase.
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .