Currency

All transactions are processed in USD.

Shipping and Delivery Policy

Products are delivered United States wide using United States Post (Registered Post). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout (applicable to lower 48 states only, HI and AK surcharges may apply).

Orders are typically shipped in 3-5 business days and shipping times are estimated at between 7-10 business days depending on your location within United States. However, due to the COVID-19 situation, order processing and fulfillment times may be delayed in some cases. We appreciate your patience. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

Customer Service Policy

Pure Cycles is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days, however due to COVID-19 there may be significant delays to order processing/fulfillment times; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 5 business days to arrange an agreeable alternative item, a back order or a full refund.

Exchange, Returns, and Refunds Policy

WARRANTY AND RETURN POLICY

We put a lot of care, effort, and engineering into our bikes. We’re proud of them, confident in them, and we want you to be too. That’s why every bike we make is protected by one of the industry’s best warranties.

LIFETIME WARRANTY FOR MANUFACTURER DEFECTS ON ALL FRAMES

1-YEAR WARRANTY FOR MANUFACTURER DEFECTS ON ALL COMPONENTS

Items that experience normal wear and tear such as tubes, tires and brake pads will not be covered under warranty

BIKE PURCHASED DIRECT FROM OUR SITE:

If you purchase direct from our site, your warranty will be activated with professional assembly. That is as simple as taking your bike in your local bike shop and having them build that up for you. Once you get a receipt from the shop you can register your bike on our site.

Registration is not required to activate your warranty but it insures that your info is safe and sound with us.

If you do have any issues with a bike purchased direct from us, feel free to drop us a line at support@purefixcycles.com, or give us a call at 855-255-5011 and we’ll get you rolling again!

BIKE PURCHASED FROM A PURE FIX DEALER:

If you purchase from one of our Pure Fix dealers then the warranty activation is all taken care of! If you ever have an issue, just pop into the shop where you bought your bike and they can get you all fixed up!

RETURNS

Shopping online is awesome – until you buy something you don’t want and it’s time to get it returned. But now returns and exchanges are easy too! We offer easy returns and exchanges for up to 30-days from your purchase! Just make sure to hold onto your original packaging until you know it’s the right product for you! Here’s the full breakdown:

(1)
Product = Bike
Condition = New in Box
Time to Return/Exchange = 30-days
Professional Assembly = No

(2)
Product = Bike
Condition = Like New (Built, ridden, but undamaged)
Time to Return/Exchange = 30-days
Professional Assembly = Yes

(3)
Product = Parts/Accessories
Condition = New in Box or Like New (Opened, installed, but undamaged)
Time to Return/Exchange = 30-days
Professional Assembly = No

All you need to do is fill out our return form, pack everything back up and use the label we will provide you to send it on back home (the shipping cost will be deducted from your refund amount). Once that lands here it will take 1-3 business days to process your refund or exchange.

Feel free to give us a ring at 855-255-5011 or shoot us a note at support@purefixcycles.com if you have any questions!

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .