Exchange and Returns

Return & Exchange Policies

We advise all buyers to select and choose their product (including size and color) carefully before buying, as an order to purchase creates a contract between the Buyer and the Seller. For any exchanges or returns, our bike retail partners offer a fourteen (14) day replacement window from the date you receive your product to initiate the return process. If you return a Product and we determine that it has been used since its purchase, no exchange or return will be granted. The return policy of the seller supersedes any policy or guidelines listed here. If you have questions about whether or not your purchase qualifies for a return, please contact us for support.

Return of Faulty Products

Any faulty or damaged product can and should be returned to the bike retail store from which it was purchased, with proof of purchase (paid in full email invoice receipt). If your product can be replaced, it will be replaced with the same or a similar product. If a product cannot be replaced, you will be offered the option of a replacement product of the same value, or being provided with a refund for the total value of the product. Replacements for faulty products will be sent to you at no charge within five (5) Business Days from the date the faulty product is returned by the bike retail store. When returning a faulty product to the Bike retail store, please ensure you also provide us the following details: • Your full name • Your address • Your order number • The date of delivery (or collection) of the Product • The address of the Seller’s bike store • Reason why you are returning the Product • Contact phone number • The original order confirmation or invoice you received with your Product.

Change of Mind

We are unable to guarantee returns or exchanges on products for change of mind, which includes ordering the wrong color, build, size, or other attributes. Should the listing and seller policies allow for it, we will always endeavor to do our best to achieve the desired outcome for our consumers and retail store. If you change your mind about a purchase within fourteen (14) days of receiving the product, please contact us directly to inquire about eligibility for an exchange. In the event your purchase is eligible for an exchange or refund, you are responsible for the shipping costs to return the product to the seller, as well as any associated shipping costs to send the replacement product to you. Replacements or refunds for returned products will be processed within five (5) Business Days from the date the Product is returned by the bike retail store.

Exchanges and Refunds only apply to unused and undamaged goods.

Collecting the Goods

Goods ordered with Click & Collect are usually made available to the buyer within 2-3 business days (unless otherwise specified). You will be notified by the bike retail store within approximately 24 to 48 hours (or 1 to 2 Business Days) after having placed the order as to when the Product is ready for collection. The buyer is required to provide proof of purchase when picking up the goods (order confirmation, invoice) as well as proper identification that matches the billing information on the purchase.

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