All transactions are processed in USD.
We generally ship within 24 hours of order receipt. In most cases, we ship the same day.
Within the United States, we generally ship via USPS First Class Mail when possible. Priority Mail for heavier shipments. To our West Coast customers, sometimes we use OnTrac if we think it will be faster. We also ship via UPS, and FedEx. Internationally, we ship USPS First Class Mail, USPS Priority Mail, USPS Express Mail and DHL Express Worldwide.
Our customers rate us extremely high on our fast shipping. We aim to please!
We generally do NOT require a signature for delivery, unless to a business address, or for International Shipments.
The Triathlete Store is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days, however due to COVID-19 there may be significant delays to order processing/fulfillment times; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 5 business days to arrange an agreeable alternative item, a back order or a full refund.
Please choose carefully before you buy.
For faulty products, The Triathlete Store offer a 14 DAY REPLACEMENT WARRANTY, from the date you receive your product. They do not offer a satisfaction guarantee on any of their products, however due to their high level of customer service, they will always endeavour to keep customers happy and satisfied.
If your product is faulty, it will be replaced with an identical product. If they cannot replace the product, they will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.
Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.
When returning your product, please make sure you provide the following details:
Please include the original order confirmation or invoice you received with your product. Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.
When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .